Skip to main content

Flume says I have a leak. What's next?

Resources to find a leak in your home

Joe Fazio avatar
Written by Joe Fazio
Updated over a week ago

Flume Says I Have a Leak — What’s Next?

Quick Steps

  1. Tap “Find Leak” on the leak banner in your Flume app.

  2. Follow the Leak Finder tool to narrow down the source.

  3. Turn off the source and resolve the issue. Call a plumber if needed.

Full Guide

Note: If you are away from your home when you are notified of a leak, we recommend having a friend or neighbor check the leak indicator on the water meter. If there is a leak, you can have them turn off the water at the meter until you are able to investigate further.

1. Start With Leak Finder

When you see a leak alert, tap “Find Leak” on the banner in your dashboard.

  • The Leak Finder tool will guide you step by step through common leak scenarios.

  • It will help you determine whether the leak is indoors or outdoors and point you toward the likely source.

2. Take Action on the Leak

Once the Leak Finder identifies the issue:

  • Turn off the water source (toilet, faucet, irrigation, appliance, etc.).

  • Confirm the alert clears in the Flume app.

  • If the leak continues and you can’t find the source, turn off the water to your home and contact Flume Support at support@flumewater.com or a plumber.

3. Leak Resolved

After you’ve stopped the leak, the leak banner will remain visible in your dashboard for up to 24 hours. This doesn’t mean the leak is still active — it’s just a safeguard to ensure no additional water is flowing unexpectedly.

If no new leak activity is detected during that 24-hour period, the banner will automatically disappear.

If You Think It’s a False Alarm

Not all alerts are leaks — here’s how to confirm:

  • Check your water meter: If the dial is spinning (even slightly), water is flowing. See below for examples of meter dials.

  • Check your dashboard: Look for a “Device Moved” notification or banner. This can trigger false alerts.

  • Expected usage: Long irrigation runs or pool fills can appear as leaks. For these cases, set up a “Do Not Alert” schedule in your usage alerts to avoid future false alarms. Link to guide


    ​*You can also contact Flume Support for further assistance at support@flumewater.com

Did this answer your question?