What is the SNWA/Flume rebate program?

If your property is a part of Southern Nevada Water Authority (SNWA), you are eligible for a rebate on a Flume Smart Water Sensor for your home. 

To qualify for the rebate, you must first purchase a Flume device at either flumetech.com or Amazon for $199 (plus applicable taxes and shipping).

Once you purchase and install your device, you can apply for a "Smart Leak Detector Rebate" on SNWA's website. The amount of this rebate will be $99.50.

Click here for more information about the rebate program offered by SNWA.

Who is eligible for SNWA/Flume rebate program?

Single Family residential properties that are part of SNWA (which includes Las Vegas, Clark County, North Las Vegas, Henderson and Laughlin) are eligible for the rebate. Only one device is allowed per property. Generally, properties must be owner occupied. However, for a rental, the rebate coupon must be signed by the owner and the rebate check will go to the owner.

The rebate is not eligible for apartments, businesses, golf courses, etc.

What is a Flume Water Sensor?

The Flume Smart Water Sensor is a device that will let you monitor your water usage right from your smart phone. In addition, the Flume device will notify you if you have any leaks (inside or outside).

How does Flume Work?

There are three components of the Flume solution:

  • The Flume Water Sensor

  • The Flume Bridge

  • The Flume App

When water flows through your water meter, a magnetic disc spins inside of the meter. The rate at which this disc spins correlates directly to a water flow rate. 

The Flume Water Sensor simply straps onto your meter, and it measures this magnetic field from the meter. It then sends this information using Radio Frequency (RF) to the Flume Bridge. We use RF because it requires very little power (great for battery life) and it can transmit a signal up to about 1000 feet (great for meter pits that are far from a home). 

The Flume Bridge plugs into a power outlet inside of your home, and it connects to your WiFi network. It receives the signal from the Flume Water Sensor, and it sends this data securely into the cloud.

The Flume App, which runs on your smartphone, can then access your water usage data from the cloud. Not only can you analyze your water usage data from this app, but you will also be notified of any abnormal usage (such as a leak).

Can I install it myself?

Yes! Most people can install our product in less than 20 minutes. You do not need to cut any pipes, and no plumber is required. The Flume app walks you through the entire install step-by-step. 

What if I need help?

Our world-class support team can assist you if you have any problems or questions. We can be reached from 7AM until 7PM PT, 7 days a week. Simply click the chat icon from within your Flume app to reach us. Or if you prefer, you can email us at support@flumetech.com.

Are there any special requirements?

Before you order your Flume device, please make sure that you meet both of the requirements below:

  1. Your home must have a wireless network (WiFi). You must also know your WiFi password.

  2. You must have an iOS (Apple) or Android device.

What if Flume notifies me of a leak?

Many of our customers discover leaks within the first few hours of using our device. Even though our device lets you know about a leak, it can't tell you where it is. Here is an article that provides some helpful tips on how to identify the source of your leak.

Will SNWA have access to my water usage data?

SNWA is conducting research to determine if consumer leak detection devices produce water savings. By participating in the Smart Leak Detector Rebate Program, you consent to participate in the Study and share your water usage data with SNWA. More information is available at SNWA's website.

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