If you are still unable to connect to WiFi after following our basic troubleshooting steps, please try the steps below.
Accessing Your WiFi Portal for Advanced Settings
Before continuing with the suggestions below, you will need to access your WiFi networks advanced settings. Every router/service has a different way to access these settings. Within the advanced WiFi settings, you have the capability to change firewall settings, check the devices currently connected to your network, and more.
Some systems like Eero and Google Fiber have their own apps, which can be downloaded onto your smart device. Others require a log in through a web browser. The web address (URL) is usually an IP address (a string of numbers separated by periods). You can find the correct address by looking up how to access your specific router's portal, or it will be listed on the router itself. 10.0.0.1 is an example of a gateway login for Xfinity. Assuming you haven’t created a username and password, the default can be found online. Often the username is “admin” and the password is “password.”
Temporarily Disable your WiFi’s 5 GHz network
Once in the Wi-Fi portal, verify your WiFi network has an active 2.4 GHz frequency. Most routers run as dual band, meaning they have both 2.4 GHz and 5 GHz frequencies running simultaneously. Flume requires a 2.4 GHz frequency to connect, and temporarily disabling the 5 GHz network can help with connection. On some routers, like Eero and Google Fiber, this is called “Legacy Mode,” which can be enabled in your advanced network settings. Sometimes you can create a guest network that only utilizes 2.4 Ghz. The steps on how to do this vary per router, so we recommend doing a quick Google search.
Various Advanced Setting Adjustments
The below settings are found in various locations depending on the router. It is probable that you will need to search in your WiFi portal to locate them. If they are not listed, they are likely not an issue. If you have tried all the other steps and run into issues here, please reach out to Flume Support.
Temporarily disable WiFi 6
Temporarily Disable IPv6
Switch your WiFi Protected Access to an earlier version while trying to connect (make sure to change this back after getting connected). Switch from WPA3 to WPA2 or WPA, depending on the earliest version available on your router.
Check to see if “Flume-GW-XXXX” (each X represents a number/letter) appears in the connected devices list. It it does, and the blue light on your Bridge is solid, but connection is failing, please reach out to support.
Add the Flume Bridge MAC address to your router's allowed devices list. Flume Support can provide you with the MAC address for your Bridge.
If you are still unable to connect after trying the above steps, please reach out to Flume support.