This article is intended for customers whose app shows ‘Using Bluetooth Connection Mode’ at the top of the screen. If your app does not say this, please click HERE.

1. Ensure your app says 'Using Bluetooth Connection Mode'.

2. A pop-up will ask you to allow Flume to find Bluetooth devices; please click allow.

*If any other pop-ups occur, please press allow for those as well.

3. Ensure the blue light on your Bridge is blinking rapidly.

4. Stand close to the Flume Bridge to initiate and complete the Bluetooth connection.

5. A list of wifi networks will appear. Select your WiFi network, then the next page will prompt you to enter your WiFi password.

6. Once you have entered your wifi password, your Flume Bridge will connect! You can continue with the installation.

Make sure that your WiFi password is correct. If possible, try to log in to your WiFi network on your phone or computer using this password (just to make sure that it is correct). If you are unsure of your password, it is sometimes located on the bottom or side of your router.

As of IOS 16 you can now view your WiFi password from your phone's settings:

1. Navigate to your phone's settings

2. Press on 'Wi-Fi'

3. Press on your WiFi network

4. Press on 'Password'

5. Your phone will use FaceID or TouchID to unlock your WiFi password.

*Note that you can only view and copy a saved password if you have successfully connected to that WiFi network before.

Android users with a version 10 or above can also view WiFi passwords from their phone's settings:

1. Navigate to your phones settings

2. Press on 'Network and Internet'

3. Press on 'Internet'

4. Press on the gear icon of the connected network

5. Press on 'Share'

6. Enter your phone pin

7. The WiFi password should be available in text somewhere on this screen

*Note that the exact steps may vary by manufacturer. Also, Android users can only view the password of the currently connected network.

To check your Bluetooth permissions on iPhone, navigate to your 'Settings'. Then scroll all the way down the page and click on 'Apps'. Find the Flume app and ensure the Bluetooth option is turned on.

On an Android, navigate to your phone's settings app and search for 'Flume'. Ensure the Bluetooth option is turned on.

If you received a replacement device, please verify you are using the new Bridge. You must use BOTH the new Bridge and new Water Sensor, regardless of the replacement reason. Each Flume Bridge and Sensor come as a unique pair.

To install a replacement, start by adding a new location. Then, scan BOTH new devices. If you are using the old Bridge instead of the new one, the blue light on the Bridge may be solid, but the Wi-Fi connection within the app will fail.

*For more information on installing your replacement device, click HERE.

Make sure that your Flume 2 Bridge (the smaller of the two devices) is reasonably close to your WiFi router (about 3 feet away is optimal). You can move it later, but it should be close to your router for this step.

If you have multiple WiFi extenders or multiple access points throughout your house, try unplugging all nodes during installation. Only leave the main router plugged in. Once installation is complete, you can plug all of your devices back in.

Ensure the blue light on the Bridge is rapidly flashing. If it’s not, then press and hold the black button on the bottom of the Bridge for 20 seconds until it begins to flash again. If it flashes once and goes off, press and hold again for 20 seconds. It should begin flashing again, and you can complete your connection.

Unplug your Bridge. Wait 10 seconds. Then, plug the Bridge back in again. Then, try to repeat the setup process.

Try resetting your Router and completing the process again.

Sometimes, due to network congestion, the Flume 2 Bridge may have trouble connecting to your WiFi network. If you have multiple WiFi networks available in your home (for instance, a Guest Network), you may want to try and connect your Flume 2 Bridge to this alternate network. Most routers will allow you to create a Guest Network if you don't already have one enabled.

Sometimes, when trying to connect to your Bridge to WiFi, using another phone or tablet will help! To do so, download the Flume app on the phone or tablet you wish to use and log in using the same login you already created. The Flume app will pick up in the same place you left off, and you can try connecting the Bridge to WiFi on the new device.

If you have VPN software installed on your phone, then disable it during setup. You can turn it back on again once your setup is complete.

If the blue light stops blinking and turns off when you enter your network password, your router is most likely blocking access to the Flume 2 Bridge.

If you have changed any firewall settings on your WiFi router, then it may be preventing your Flume 2 Bridge from connecting to the Internet. If you have an Xfinity router, you may want to verify that the firewall settings are set for "Typical" and not "Maximum".

Also, on some routers, you must specifically allow new devices to join your network. For instance, on the Netgear Nighthawk router, there is a setting that can block all new devices from connecting to the Internet. If this is the case, you must specifically go into your router settings and allow the Flume Bridge to connect.

If you still can not connect to WiFi, try some advanced troubleshooting options located HERE or contact Flume Support at support@flumewater.com.