Here is a quick video that will walk you through the WiFi setup process:

If you can not get your Flume 2 device to connect to your WiFi network, here are some things to try:

Check your WiFi Password

Make sure that your WiFi password is correct. If possible, try to login to your WiFi network on your phone or computer using this password (just to make sure that it is correct). If you are unsure of your password, it is sometimes located on the bottom or side of your router.

Placement of the Bridge

Make sure that your Flume 2 bridge (the smaller of the two devices) is reasonably close to your WiFi router (about 3 feet away is optimal). You can move it later, but it should be close to your router for this step.

Are you Installing a Replacement Device?

If you received a replacement device verify that you are using the new bridge that you received. you must use BOTH the new Bridge and new Water Sensor, regardless of the reason for replacing your original device as each Flume Bridge and Sensor come as a unique pair. To install a replacement you must start with adding a new location and scanning BOTH new devices, for more information on installing your replacement device click HERE (If you are using the old bridge instead of the new one it's likely the blue light on the bridge will be solid, but the wifi connection will fail in the app).

Check your location and local network settings

For location settings on an iPhone navigate to settings and click the Privacy tab. Then, click location services where you can scroll down to find Flume. Please make sure the app is set to “While Using.” For the local network on an iPhone, navigate back one step to return to privacy settings, then click local network, please make sure that is turned on for the Flume app as well. If you do not see Flume as an option, reach out to Flume support.

On an Android, navigate to your phone's settings app and search for "Flume", then turn on Local Network and Location Permission.

* Once you are connected to WiFi you can turn these settings off.

Multiple Access Points

If you have multiple WiFi extenders or multiple access points throughout your house, try unplugging all of the extenders or access points during installation. Just leave the main router plugged in. Once installation is complete, you can plug all of your devices back in.es back in.

Check for Flashing Blue Light

If “Flume Bridge Setup” is not appearing as a wifi network, ensure the blue light in the bridge is flashing. If it’s not, then press and hold the black button for 20 seconds until it begins to flash again. If it flashes once and goes off, press and hold again for 20 seconds. It should begin flashing again and you can complete your connection.

* It is normal for your phone to tell you that you are not connected to a network. Once you are connected to Flumebridgesetup, return to the Flume app and the app should move you forward to the next step*

Reset The Bridge

Unplug your bridge. Wait 10 seconds. Then, plug the bridge back in again. Then try to repeat the setup process.

Reset the Router

Try resetting your Router and try the process again.

Try a Different WiFi Network

Sometimes, due to network congestion, the Flume 2 bridge may have trouble connecting to your WiFi network. If you have multiple WiFi networks available in your home (for instance a Guest Network), you may want to try and connect your Flume 2 bridge to this alternate network. Most routers will allow you to create a Guest Network if you don't already have one enabled.

Try a Different Device

Sometimes when trying to connect to your bridge to WiFi using another phone or tablet will help! To do so download the Flume app on the phone or tablet you wish to use, log in using the same login you already created. The Flume app will pick up in the same place you left off and you can try connecting the bridge to WiFi on the new device.

VPN's

If you have VPN software installed on your phone, then disable it during setup. You can turn it back on again once your setup is complete.

Continue grayed out

If the continue button is grayed out and un-clickable after connecting the FlumeBridgeSetup and returning from the app, it is likely you are on an Android. To resolve this please return to your WiFi settings and disconnect from flumebridgesetup. Once disconnected, reconnect to flumebridgesetup. Next, return to the Flume app until you see the banner (first picture below) appear at the top of the screen, tap the banner. You will see a message that says "This network has no internet access. Stay Connected?" (second picture below) press 'yes'. Once the prompt is accepted the app will let you press continue.

Firewalls

If the blue light stops blinking and turns off when you enter your network password, your router is most likely blocking access to the Flume 2 Bridge.

If you have changed any firewall settings on your WiFi router, then it may be preventing your Flume 2 bridge from connecting to the Internet. If you have an Xfinity router, you may want to verify that the firewall settings are set for "Typical" and not "Maximum".

Also, on some routers, you must specifically allow new devices to join your network. For instance, on the Netgear Nighthawk router, there is a setting that can block all new devices from connecting to the Internet. If this is the case, you must specifically go into your router settings and allow the Flume Bridge to connect.

If you still can not connect to WiFi, then please contact Flume Support.

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