If you need to move your Flume device from one location to another, please follow these steps:
Before you uninstall your Flume Bridge or Water Sensor, please email us at support@flumewater.com. This will allow us to put your device in "shipping mode" before you move it.
Once we have put your devices in shipping mode, you can remove your device from your water meter and unplug your Bridge.
When you get to your new location, open up your Flume app and follow the installation instructions.
If you would like to give your Flume to a friend or a family member, please follow these steps:
Before you uninstall your Flume Bridge or Water Sensor, please email us at support@flumewater.com. We will be able to clear the WiFi credentials from your Bridge, remove the calibration from your Water Sensor, and set your devices in "shipping mode" so that your friend or family member can easily install.
Once we have cleared the credentials of your devices and put them in shipping mode, you can remove your device from your water meter and unplug your Bridge.
After giving your Flume to your friend or family member, please let them know to download the Flume app . From there, they can follow the installation instructions.