Returning your Flume system

Returns must be processed within 30 days of hardware delivery. Your Flume must have been purchased from an authorized seller (Flume Water or Amazon). We do not accept returns from resellers, including eBay and third-party vendors on Amazon. To complete your return, we require a receipt, proof of purchase, or order number. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Some exceptions will be made by the FlumeTech™ Support Team based on incompatibility, range, or extenuating installation situations.

If you purchased from Rain Bird, please reach out to Rain Bird for information on returning your device.

To be eligible for a return, your item must be undamaged (except for manufacturer defects) and not be missing parts. It must also be in the original packaging.

Downloadable software products and subscriptions cannot be returned.

Your refund will be processed within 10 business days, and a credit will automatically be applied to your credit card or original method of payment.

Please allow 10 business days for refunds to appear once issued. If you still do not see the refund on your bank or credit card statement after this time, contact FlumeTech™ Support Team at support@flumewater.com or chat with us at flumewater.com.

We only replace items if they are defective (see Warranty). If you need to exchange it for the same item, send FlumeTech™ Support Team an email at support@flumewater.com or chat with us at flumewater.com to start the exchange process.

Refunds will be issued to the original purchaser in the original form of payment. The purchaser will be notified of the refund.

This product is covered by a one-year limited warranty from the date of purchase. If the product is determined to be defective due to a manufacturing fault, we will provide a replacement unit. A shipping and handling fee of $19.99 applies to all replacement units. Any modifications or alterations to the device and/or its batteries will void this warranty, and no replacements or refunds will be issued.

Once you have initiated a return with the FlumeTech™ Support Team, they will provide a prepaid return label for your return. We are not responsible for any loss or damage caused by the shipping carrier.

Requests for reshipment of orders not received for any reason must be made within ninety (90) days of the original purchase date. Requests submitted after this period will not be eligible for reshipment.

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