Returns must be processed within 30 days of hardware delivery. To complete your return, we require a receipt, proof of purchase, or order number. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Some exceptions will be made by the FlumeTech™ Support Team based on incompatibility, range, or extenuating installation situations.
To be eligible for a return, your item must be undamaged (exception manufacturer defects) and not be missing parts. It must also be in the original packaging.
Downloadable software products and subscriptions cannot be returned.
Refunds (if applicable)
Once your hardware return is received and inspected, then your refund will be processed within 10 business days and a credit will automatically be applied to your credit card or original method of payment.
If you would like to unsubscribe from your Insight membership you can do so from the Flume app or portal. If you subscribed on Android or iOS, you will need to unsubscribe there.
*Flume no longer has a subscription for new customers.
Late or missing refunds (if applicable)
Please allow 10 business days for refunds to appear once issued. If you still do not see the refund on your bank or credit card statement after this time, contact FlumeTech™ Support Team at firstname.lastname@example.org or chat with us at flumewater.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send FlumeTech™ Support Team an email at email@example.com or chat with us at flumewater.com to start the exchange process.
Refunds will be issued to the original purchaser in the original form of payment. The purchaser will be notified of the refund.
We will replace within a year if due to manufacturing defect.
Once you have initiated a return with FlumeTech™ Support Team, they will provide a prepaid return label for your return. We are not responsible for any loss or damage by the shipping carrier.