Does the Flume device work in all homes?
The Flume product works in most homes in the United States. However, before you purchase a device, please make sure that you meet all of the following requirements:
Your home must have a wireless network (WiFi). You must also know your WiFi password.
Your home must have a water meter. If you don't know where your meter is, click here for some tips on how to find it. If you don't have a water meter, you may consider having a plumber install one for you.
Your water meter must be compatible with our Flume device. Click here to see if your meter is compatible.
You must have an iOS (Apple) or Android device.
My water meter is pretty far from my house. Will the Flume device still work?
Flume has been installed on meters over 1000 feet away from the home. We use a 915 MHz RF signal to send data from the Water Sensor to the Bridge. This signal can travel long distances using very low power. However, if your meter pit has a heavy metal lid, this distance may be reduced substantially.
If you have any questions about your particular situation, please don't hesitate to contact us at support@flumewater.com
If Flume detects a leak, will it shut off my water?
If you have a leak, your Flume device will notify you via push notification and/or email. However, in the event of a leak, your Flume device will not shut off your water. Systems like this exist, but are costly and difficult to install.
The vast majority (99%+) of leaks we detect are low-flow leaks. These leaks are typically related to running toilets, leaky irrigation valves, water softeners, pool auto-fills, etc. With these types of leaks, shutting off the water is unnecessary. If these small leaks are detected and fixed early, they don't turn into big, costly leaks down the road.
What if I have a well?
If you have a water meter connected to your well, then the Flume device will work for you. If you do not have a water meter, you will need a plumber to install one before you can use our product.
The water meter should be installed after the pressure tank to get an accurate water usage reading. If the water meter is installed before the pressure tank, you will only see the tank's fill-up.